A. Any customer who disagrees with the stormwater user charge for his or her parcel may apply to the director for an adjustment to the charges. The adjustment request must state the ground for the requested adjustment and must be filed in writing with the director no later than thirty days after receipt of the billing. The director shall review the request and basis for the user charge to determine whether an error was made in the calculation or application of the charge. The director may approve an adjustment to the charge.

B. Any nonresidential customer whose parcel has a minimum of three thousand square feet of gravel or dirt surface that they feel may have been classified as impervious surface may appeal said classification to the director. Upon appeal, the director shall conduct an onsite visual inspection to determine if any portion of the parcel classified as impervious surface should in fact have been classified as semi-impervious surface or pervious surface.

C. An appeal of a director’s decision may be brought before the City Manager within thirty days after the date of the director’s decision. Decision of the City Manager shall be final and conclusive.

D. If an appeal of charges is successful, credit will be applied to all charges from the time of the appealed billing, and will be reflected on a future billing after the appeal is granted. (Ord. 08-18 (part), 2008)